FAQ

General

Search: Please make use of the search function (top right of each page).

Gift Vouchers: These are available to purchase by clicking here

Questions?: If you have a question, please feel free to email Janyne on janyne@janynefletcher.co.nz

Artwork Sizes: This is stated with each listing.

Terms and Conditions: A full list of terms & conditions can be found by clicking here.

Artwork and Order Timing Details

Do you need an item now as a present?

  • As a general rule, most items bought on this website will need to be ordered specifically for you - refer timing details below. However, if you need a print urgently we do hold a few framed prints in stock - please email Janyne (janyne@janynefletcher.co.nz).  These items can be picked up from our Ranfurly gallery or shipped.  

Framed Photographs

  • TIMING: Please allow 2 - 2 1/2weeks for processing, printing & framing. 

  • SHIPPING: Pickup option from our Ranfurly gallery is available Otherwise shipping will add additional time of 2-3 working days.

  • SEMI GLOSS PHOTO PAPER PRINT: The artwork is on smooth pearl photo paper which has a light sheen.

  • MATT ART PAPER PRINT: The artwork is printed onto a thick matt art paper (like untextured watercolour paper)

  • FRAMES AND MATTS:  Our framing and matt board options have been carefully chosen to complement the print.  Each listing details the options that are available.  If you have something different in mind, please email janyne@janynefletcher.co.nz and we can discuss your ideas.

 Unframed, unmounted prints

  • TIMING: Please allow 1 - 1 1/2weeks for processing and printing

  • SHIPPING: Pickup option from our Ranfurly gallery is available. Otherwise shipping will add additional time of 2-3 working days.

  • SEMI GLOSS PHOTO PAPER PRINT: The artwork is on smooth pearl photo paper which has a light sheen.

  • MATT ART PAPER PRINT: The artwork is printed onto a thick matt art paper (like untextured watercolour paper)

 Shipping Information

  • PICKUP:  Pickup option from our Ranfurly Gallery is available.  All items can be picked up.
  • SOUTH ISLAND SHIPPING:  Current rates for a tracked courier are $20 - $40 per item and shipping takes around 1-3 working days.
  • NORTH ISLAND SHIPPING:  Current rates for a tracked courier are $30 - $60 per item and shipping takes around 1-3 working days.
  • INTERNATIONAL SHIPPING : International shipping is available on most products on this website but shipping will need to be worked out on an individual basis & processed manually depending upon your location. Please contact us with your order summary & shipping address and Janyne will email you back with the shipping cost. If you decide to proceed, the order can be processed manually over the phone with credit card, bank transfer, or Paypal.  Often it is best for artworks to be sent overseas as rolled photos as this is often much more cost effective. 
  • DAMAGED GOODS : if your artwork arrives damaged then we will print and send a replacement at no extra charge. Please keep all the packaging and email us for more information if your artwork has arrived damaged.

Artwork Representation

  • How artwork looks on your computer screen may be quite different to how it looks in real life as a printed work on photo paper.  Most computer screens are not calibrated for colour so you may be seeing the colours in an image incorrectly, along with contrast & saturation.  A digital image of an artwork shown on a bright backlit LED computer screen is sometimes very different to a photo paper print, therefore colours, brightness or saturation may be different.

UV Light

  • Over time UV light will degrade any printed product & fade the inks. 
  • It is important to keep the artworks out of direct sunlight as much as possible.
  • If you are concerned about colours fading it is often a good idea to request UV Conservation Glass.

 A full list of terms & conditions can be found by clicking here.